Terms of Purchase

Terms of Purchase

Last Updated: October 10, 2026

Payment may include applicable sales tax, value-added tax, or other consumption taxes where required. Customs duties, import taxes, or additional local fees may apply depending on your destination country or region.

These Terms of Purchase (“Terms”) govern purchases of products and services available through https://pavqelu.com (the “Website” or “Site”).

The Website is operated by MOME HONGKONG LIMITED (the “Company”), doing business as PAVQELU.

Your use of the Website and these Terms is also subject to our Terms of Use, Privacy Notice, Shipping Policy, and Return & Refund Policy, where applicable.

PLEASE READ THESE TERMS OF PURCHASE AND OUR OTHER APPLICABLE POLICIES CAREFULLY BEFORE PLACING AN ORDER. BY PURCHASING PRODUCTS OR SERVICES THROUGH OUR WEBSITE, YOU AGREE TO THESE TERMS, SUBJECT TO YOUR RIGHTS UNDER APPLICABLE CONSUMER PROTECTION LAWS.

GENERAL

These Terms of Purchase establish the conditions under which customers may purchase products and services through PAVQELU.

By placing an order, you represent that you are:

  1. At least 18 years of age, or otherwise legally authorized to make the purchase;

  2. Legally capable of entering into a binding agreement;

  3. Not prohibited from purchasing our products under applicable laws or regulations.

You agree to purchase and use products available through our Website in accordance with these Terms and all applicable laws and regulations.

You are responsible for providing accurate and complete information when placing an order, including your name, contact details, billing information, and delivery address.

We may retain communications between you and our customer support team for customer service, quality assurance, security, and legitimate business purposes, as described in our Privacy Notice.

PRIVACY NOTICE

PAVQELU respects your privacy and is committed to handling your personal information responsibly.

Our Privacy Notice explains how we collect, use, store, share, and protect personal information when you browse our Website, place an order, or contact customer support.

You can review our Privacy Notice through our Website:

https://pavqelu.com

Personal information may be collected and processed for purposes including:

  • Processing and fulfilling orders

  • Managing payments and preventing fraud

  • Arranging shipping and delivery

  • Providing customer support

  • Responding to customer inquiries

  • Improving our Website and shopping experience

  • Sending marketing communications where permitted

  • Complying with applicable legal obligations

We may update our Privacy Notice from time to time to reflect changes in our services, business practices, or legal requirements.

Any updates will be published on our Website.

Your personal information will be handled in accordance with our Privacy Notice and applicable data protection laws.

PURCHASES

Order Processing

PAVQELU reserves the right to decline, verify, or cancel an order where reasonably necessary and permitted by applicable law.

This may occur when:

  • A product is unavailable or out of stock;

  • A product has been incorrectly priced;

  • Payment authorization cannot be verified;

  • An order appears fraudulent or unauthorized;

  • Shipping information is incomplete or inaccurate;

  • A delivery destination is not supported;

  • An order cannot be fulfilled due to operational or legal restrictions.

We may contact you to verify order details before processing or dispatching your purchase.

If an order is cancelled after payment has been collected, we will arrange a refund for the cancelled items to the original payment method.

We also reserve the right, where permitted by law, to:

  1. Withdraw or modify promotional offers;

  2. Correct errors, inaccuracies, or omissions in product information;

  3. Update prices, descriptions, product specifications, and availability;

  4. Limit quantities purchased when reasonably necessary;

  5. Refuse orders that cannot be fulfilled.

Any changes affecting an order already accepted will be handled in accordance with applicable consumer protection laws.

PRODUCT AND SERVICE DESCRIPTIONS

At PAVQELU, we aim to provide clear and accurate information about the pet supplies and accessories available on our Website.

Our product selection may include:

  • Pet feeding accessories

  • Pet grooming and cleaning tools

  • Pet apparel and accessories

  • Cat litter and hygiene accessories

  • Pet travel products

  • Everyday pet care essentials

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, and pricing are accurate and up to date.

However, minor differences may occur due to photography, lighting, screen settings, or manufacturing variations.

Product colors may appear slightly different depending on your device or display settings.

Customers should review all available product information before purchasing, including:

  • Product dimensions

  • Selected colors and styles

  • Available sizes

  • Package contents

  • Intended use

  • Care instructions

  • Pet size or weight recommendations, where provided

For pet accessories, apparel, and carrying products, customers should select an appropriate size based on the product information and their pet's actual measurements.

If a product received is damaged, defective, incorrect, or materially different from its description, please contact our customer support team.

Your rights and available remedies are governed by our Return & Refund Policy and applicable consumer protection laws.

Our Website may also provide quick-view and add-to-cart features for shopping convenience.

We recommend reviewing the full product page before completing your purchase.

PRICING INFORMATION

PAVQELU strives to provide accurate and transparent pricing information for all products available on our Website.

However, occasional pricing or technical errors may occur.

If an item is displayed at an incorrect price, we may contact you to explain the issue and, where permitted by law, offer the option to proceed at the correct price or cancel the affected order.

If payment has already been collected for a cancelled order, we will arrange an appropriate refund.

Prices, promotions, discounts, and product availability may change from time to time.

The final amount payable, including applicable shipping fees and taxes collected at checkout, will be displayed before you confirm your purchase.

Any additional customs duties or import charges that may apply are described in our Shipping Policy.

We reserve the right to correct pricing errors and update promotional offers, subject to applicable consumer protection laws.

PRODUCT AND SERVICE AVAILABILITY

Product availability displayed on our Website reflects available inventory information at the time of browsing.

Although we make reasonable efforts to maintain accurate stock information, product availability may change due to order volume, supplier availability, warehouse operations, or other fulfillment circumstances.

Occasionally, an item may become unavailable after an order has been placed.

If this happens, we will contact you and explain the available options, which may include:

  • Waiting for the item to become available, if appropriate;

  • Selecting an available alternative with your agreement;

  • Cancelling the unavailable item and receiving a refund.

Estimated Delivery

Delivery times depend on the destination, product availability, fulfillment location, and shipping carrier.

Our standard estimated delivery times are:

Destination Estimated Delivery Time
United States 7–10 business days
Canada / United Kingdom / Australia 10–15 business days
Other Supported Regions 15–20 business days

Please allow an additional 1–2 business days for order processing before shipment.

During peak seasons, order processing may take up to 3 business days.

Delivery estimates are not guaranteed dates and may be affected by customs clearance, weather conditions, holidays, or carrier delays.

For more information, please review our Shipping Policy on https://pavqelu.com.

SPECIFIC ADDITIONAL DISCLAIMERS AND OBLIGATIONS

In addition to the general provisions described in our Terms of Use, customers should carefully review the suitability of pet products before purchase and use.

Products purchased through PAVQELU:

  1. May have different product specifications depending on the selected size, color, style, or variant;

  2. May not include additional manufacturer warranties unless expressly stated, without affecting any applicable statutory warranties or guarantees;

  3. May include care instructions, packaging, or product information supplied by international manufacturers;

  4. Should be used according to their intended purpose and any applicable safety instructions;

  5. May require appropriate sizing or supervision depending on the pet and product type.

Responsible Pet Product Use

Customers should choose products appropriate for their pets' size, age, behavior, and individual needs.

For products such as pet apparel, collars, carriers, feeding accessories, and grooming tools, we recommend:

  • Checking product measurements before purchase;

  • Following any available product instructions;

  • Supervising pets when using accessories that require supervision;

  • Discontinuing use if a product causes discomfort or appears unsuitable;

  • Regularly checking products for damage or wear.

Customers should not use products in ways that are inconsistent with their intended purpose.

Nothing in these Terms excludes or limits consumer rights or legal protections that cannot lawfully be excluded.

TAXES

Applicable sales tax, value-added tax, goods and services tax, or other taxes may be included in the product price or calculated at checkout, depending on your location and applicable regulations.

For international orders, additional charges may include:

  • Sales tax

  • Use tax

  • Value-added tax (VAT)

  • Goods and services tax (GST)

  • Customs duties

  • Import fees

  • Customs clearance or brokerage fees

  • Other applicable government charges

Unless otherwise stated at checkout, customs duties and import charges may not be included in the product price or shipping fee.

Customers may be responsible for such charges when required by applicable law.

These charges may be collected by customs authorities, shipping carriers, or other authorized agencies in the destination country.

PAVQELU cannot control customs processing times or fees imposed by local authorities.

If you have questions about possible import charges, we recommend reviewing your local customs regulations before placing an order.

Governing Law

These Terms of Purchase shall be governed by and construed in accordance with the laws of Hong Kong, except where mandatory consumer protection laws in your jurisdiction provide otherwise.

Nothing in these Terms limits or excludes any rights or remedies available to consumers under applicable law.

CONTACT US

If you have any questions about these Terms of Purchase, product information, payment, shipping, or an existing order, please contact us.

Brand: PAVQELU

Website: https://pavqelu.com

Company Name: MOME HONGKONG LIMITED

Email: support@pavqelu.com

Phone: (516) 529-0723

Business Address:

MOME HONGKONG LIMITED

UNIT 2104, 21/F., MONGKOK COMMERCIAL CENTRE,

16 ARGYLE STREET, MONG KOK,

HONG KONG

Our customer support team will do its best to respond to your inquiries as quickly as possible during business hours.

Thank you for choosing PAVQELU. We appreciate your trust and look forward to helping you care for your furry companions.