Shipping Policy
Shipping Policy
At PAVQELU, we believe caring for your pets should be simple, convenient, and worry-free — from choosing the right pet essentials to having them delivered to your doorstep.
We offer a thoughtful selection of pet accessories, feeding essentials, grooming tools, and everyday care products designed to make life easier for pets and their owners.
This Shipping Policy explains how orders are processed, shipped, and delivered.
Our Shipping Philosophy
PAVQELU is a modern pet supplies brand dedicated to making everyday pet care more convenient, enjoyable, and accessible.
To provide a wider selection of practical pet products while managing inventory efficiently, some of our items may be shipped from international fulfillment centers.
Smart Routing: Orders may be dispatched from an available fulfillment center based on product availability and delivery destination.
Multiple Shipments: If you purchase multiple items, they may occasionally arrive in separate packages when fulfilled from different warehouses.
1. Processing Time & Shipping Fee
Every PAVQELU order is prepared with care.
Order Processing Time:
Please allow 1–2 business days for order verification, quality inspection, and packaging before shipment.
Peak Periods / Holidays / Promotions:
During high-demand seasons, order processing may take up to 3 business days.
Shipping Fee:
We charge a flat $5.99 shipping fee on all orders, regardless of destination.
Shipping fees are displayed during checkout before payment.
2. Estimated Delivery Times
Because our pet products are fulfilled through global logistics partners, delivery times may vary depending on your location.
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–10 business days |
| Canada / UK / Australia | 10–15 business days |
| Rest of World | 15–20 business days |
Delivery times are estimates only and are not guaranteed delivery dates.
Actual delivery times may be affected by customs clearance, carrier operations, holidays, weather conditions, or other circumstances beyond our control.
We appreciate your patience as we work to deliver your pet essentials safely and efficiently.
3. Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Please note:
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Tracking information may take 1–3 business days to update after shipment.
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Temporary delays in tracking updates do not necessarily mean your package is lost.
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Tracking updates may pause while your package moves between logistics facilities or undergoes customs clearance.
Track Your Order:
If you need assistance tracking your order, please contact our customer support team.
4. Customs, Duties & Taxes
International orders may be shipped under DDU (Delivered Duty Unpaid) terms where applicable.
This means:
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Customs duties, import taxes, or additional import fees may be charged by the destination country.
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Customers may be responsible for applicable import charges unless otherwise stated at checkout or required by law.
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Customs clearance procedures may cause additional delivery delays.
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Import regulations and customs charges vary depending on the destination country and local requirements.
PAVQELU is not responsible for delays caused by customs clearance procedures beyond our control.
We recommend reviewing your local customs and import regulations before placing an international order.
5. Order Changes & Cancellations
We begin processing orders promptly to help ensure timely delivery.
If you need to update your shipping address, modify your order, or request a cancellation, please contact us at:
Email: support@pavqelu.com
We recommend contacting us within 12 hours of placing your order.
Once order processing has begun, changes or cancellations cannot be guaranteed.
If your order has already shipped, please refer to our Return & Refund Policy for information about eligible returns.
6. Lost or Damaged Packages
Your satisfaction and shopping experience are important to us.
Damaged Items
If your order arrives damaged, please contact us as soon as possible, preferably within 48 hours of delivery.
Please provide:
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Your order number
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Clear photos or videos showing the damage
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A photo of the shipping label
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A photo of the outer packaging
Please email us at:
Our customer support team will review your request and help arrange an appropriate solution, such as a replacement, refund, or other assistance depending on the circumstances.
Reporting an issue after 48 hours does not automatically affect any rights you may have under applicable consumer protection laws.
Lost Packages
If your tracking information shows that your package has been delivered but you cannot locate it, please:
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Check with neighbors or household members.
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Check your mailbox, porch, front desk, mailroom, or designated delivery area.
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Contact the shipping carrier or local courier for additional delivery information.
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Contact our customer support team if the package remains missing.
PAVQELU will assist in reviewing available tracking and delivery information.
Refunds or replacements for missing packages will be assessed based on the delivery circumstances and applicable consumer protection laws.
7. Contact Us
If you have any questions about shipping, delivery times, tracking, or order status, please feel free to contact us.
Brand: PAVQELU
Website: https://pavqelu.com
Email: support@pavqelu.com
Phone: (516) 529-0723
Company Name: MOME HONGKONG LIMITED
Business Address:
MOME HONGKONG LIMITED
UNIT 2104, 21/F., MONGKOK COMMERCIAL CENTRE,
16 ARGYLE STREET, MONG KOK,
HONG KONG
Our customer support team will do its best to respond to your inquiries as quickly as possible during business hours.
Thank you for choosing PAVQELU. We look forward to making everyday pet care easier for you and your furry companions.