Terms of Use

Last Updated: October 9, 2026

These Terms of Use and any separate agreements through which we provide products or services to you shall be governed by and construed in accordance with the laws of Hong Kong, subject to any mandatory consumer protection laws applicable in your jurisdiction.

This website and its related pages, mobile services, applications, and features (collectively, the “Site”) are operated by MOME HONGKONG LIMITED under the brand name PAVQELU.

These Terms of Use apply to your access to and use of https://pavqelu.com and any related services, tools, content, or features offered through the Site.

Any purchase of products or services available through the Site is also governed by our Terms of Purchase, Return & Refund Policy, Shipping Policy, and other applicable policies.

Our Privacy Policy explains how we process personal information.

Throughout the Site, the terms “we,” “us,” and “our” refer to PAVQELU and MOME HONGKONG LIMITED.

By accessing or using this Site, you agree to comply with these Terms of Use. If you do not agree, please discontinue use of the Site.

1. Data Integrity

You agree that all information, data, and materials you provide through the Site or to PAVQELU by any other means will be accurate, current, and complete.

You are responsible for ensuring the accuracy of information provided during checkout or account registration, including:

• Your full name and contact details

• Shipping and billing addresses

• Email address and telephone number

• Payment and order information

• Any other information necessary to process your purchase

You agree to promptly update or correct any inaccurate information.

We are not responsible for delays or delivery issues arising directly from incorrect information provided by customers, except where otherwise required by applicable law.

2. Privacy Notice

At PAVQELU, we respect your privacy and are committed to handling personal information responsibly.

Our Privacy Policy describes how we collect, use, store, disclose, and protect personal information when you visit our website, place an order, or communicate with us.

You can review our Privacy Policy through our website:

https://pavqelu.com

Your personal information will be processed in accordance with our Privacy Policy and applicable data protection laws.

We may update our Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Any updates will be published on our website.

3. License and Site Access

All content available through the Site, including but not limited to text, images, graphics, logos, icons, product photographs, designs, audio, videos, downloads, software, product descriptions, and page layouts, is owned by PAVQELU, its licensors, or other respective rights holders.

Such content may be protected by copyright, trademark, and other applicable intellectual property laws.

PAVQELU grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for lawful personal shopping and non-commercial purposes.

You may browse, view, and print Site content for personal use, provided that you do not remove or modify copyright, trademark, or other proprietary notices.

You may not:

• Copy or reproduce Site content for unauthorized commercial purposes.

• Redistribute, sell, license, or commercially exploit Site materials.

• Use automated scraping, crawling, or data extraction tools without authorization.

• Upload or transmit viruses, malware, or harmful software.

• Attempt to gain unauthorized access to the Site, servers, or customer accounts.

• Interfere with the security, functionality, or performance of the Site.

• Use the Site for fraudulent, unlawful, or misleading purposes.

• Impersonate another person or organization.

• Violate the intellectual property or privacy rights of others.

We reserve the right to restrict or suspend access where reasonably necessary to protect the Site, customers, and our business operations.

4. Content You Submit

You are responsible for content that you submit, upload, post, review, or otherwise provide through the Site.

This may include product reviews, comments, photographs, messages, or other user-generated materials.

You agree not to submit content that is:

• False, fraudulent, misleading, or inaccurate.

• Unlawful, threatening, abusive, harassing, or defamatory.

• Obscene, discriminatory, or otherwise inappropriate.

• Invasive of another person's privacy or personal rights.

• Infringing upon copyrights, trademarks, or other intellectual property rights.

• Containing viruses, malware, or harmful code.

• Intended to impersonate another individual or organization.

By submitting content to the Site, excluding personal information governed by our Privacy Policy, you grant PAVQELU a worldwide, non-exclusive, royalty-free license to use, reproduce, display, publish, translate, and adapt such content for legitimate business purposes, including displaying customer reviews and improving our services.

You represent that you have the necessary rights and permissions to submit such content.

We reserve the right to remove content that violates these Terms of Use or applicable laws.

5. Links to Third-Party Websites

The Site may contain links to third-party websites, payment providers, shipping carriers, applications, or other external services.

These links are provided for customer convenience and informational purposes.

PAVQELU does not own or control third-party websites and is not responsible for their content, privacy practices, policies, or services.

Your use of third-party websites is subject to their respective terms and conditions.

We encourage you to review the applicable privacy policies and terms before interacting with external websites.

Nothing in this section excludes liability that cannot legally be excluded.

6. Product Information and Pet Safety

PAVQELU offers pet essentials, accessories, and related products intended to support everyday pet care and convenience.

We make reasonable efforts to ensure that product descriptions, photographs, specifications, and other information displayed on the Site are accurate.

However, product appearance may vary slightly due to:

• Lighting and photography conditions.

• Device and screen color settings.

• Minor manufacturing variations.

• Packaging or product updates.

Customers should carefully review product descriptions, specifications, dimensions, and usage instructions before purchasing.

For the safety and comfort of your pets, we recommend:

• Selecting products appropriate for your pet's size, age, and individual needs.

• Supervising pets when using certain toys or accessories.

• Inspecting products regularly for signs of damage or wear.

• Discontinuing use if a product becomes damaged or presents a potential safety risk.

• Following any instructions or warnings provided with the product.

PAVQELU does not guarantee that every product will be suitable for every pet.

Nothing in this section limits our obligations regarding product safety, product quality, or applicable consumer guarantees.

7. Disclaimers

To the fullest extent permitted by applicable law, the Site and its informational content are provided on an “as is” and “as available” basis.

While PAVQELU makes reasonable efforts to maintain the Site and provide accurate information, we cannot guarantee that:

• The Site will always operate without interruption.

• All information will be completely free from errors or inaccuracies.

• The Site will be available at all times.

• Technical issues or service interruptions will never occur.

• All third-party services will function without disruption.

We may temporarily suspend access to the Site for maintenance, updates, security improvements, or technical reasons.

These disclaimers apply only to the extent permitted by applicable law and do not exclude statutory rights relating to purchased products or services.

8. Limitation of Liability

To the fullest extent permitted by applicable law, PAVQELU, MOME HONGKONG LIMITED, and our respective affiliates, employees, officers, directors, suppliers, licensors, and service providers shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the Site where such losses are not legally recoverable.

This may include losses associated with:

• Temporary Site interruptions or technical issues.

• Unauthorized interference by third parties.

• Third-party websites or external services.

• Incorrect information supplied by users.

• Misuse of the Site or its features.

• Events outside our reasonable control.

Nothing in these Terms of Use excludes or restricts liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where applicable, or any other liability that cannot lawfully be excluded.

Your statutory consumer rights, including applicable rights relating to defective, damaged, or incorrectly described goods, remain unaffected.

9. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless PAVQELU, MOME HONGKONG LIMITED, and our affiliates, employees, officers, directors, agents, and service providers against reasonable claims, losses, damages, liabilities, or expenses arising directly from:

• Your unlawful use of the Site.

• Your material breach of these Terms of Use.

• Your infringement of third-party intellectual property rights.

• Your submission of unlawful or unauthorized content.

• Your fraudulent or intentionally harmful conduct.

This provision does not apply where a claim or loss results from our own unlawful conduct, negligence, or breach of applicable legal obligations.

10. Electronic Communications

When you visit our Site, place an order, or contact PAVQELU by email or other electronic methods, you communicate with us electronically.

You agree that we may provide communications electronically where permitted by applicable law.

Such communications may include:

• Order confirmations.

• Payment confirmations.

• Shipping and tracking notifications.

• Customer support responses.

• Important service updates.

• Policy or account-related notices.

Marketing communications will be sent in accordance with applicable marketing and privacy laws.

Where required, we will obtain your consent before sending promotional communications.

You may unsubscribe from marketing emails using the unsubscribe instructions provided in those messages.

11. Site Postings and Customer Reviews

The Site may allow customers to submit product reviews, ratings, comments, photographs, or other feedback.

Customer reviews represent the opinions and experiences of individual customers and do not necessarily reflect the views of PAVQELU.

We reserve the right to review, moderate, or remove content that:

• Violates applicable laws.

• Contains offensive or abusive language.

• Includes spam or unauthorized advertising.

• Infringes intellectual property or privacy rights.

• Contains fraudulent or misleading information.

• Violates these Terms of Use.

We aim to maintain a respectful and informative shopping environment for all customers.

12. Trademarks and Copyrights

The PAVQELU brand name, associated logos, website designs, graphics, product photographs, and other original materials are owned by PAVQELU, MOME HONGKONG LIMITED, or their respective licensors and rights holders, as applicable.

These materials may be protected by copyright, trademark, and other intellectual property laws.

You may not use, reproduce, distribute, or modify protected materials without permission from the applicable rights holder, except where permitted by law.

Unauthorized commercial use of Site content is prohibited.

Nothing in these Terms grants you ownership of or rights to any intellectual property displayed on the Site.

13. Claims of Intellectual Property Infringement

PAVQELU respects the intellectual property rights of others.

If you believe that content displayed on our Site infringes your copyright, trademark, or other intellectual property rights, please contact us.

Your notice should include:

• Your full name and contact information.

• Identification of the copyrighted work, trademark, or other intellectual property involved.

• A description of the allegedly infringing content.

• The location or URL of the relevant material on our Site.

• Evidence or information supporting your ownership or authorization.

• A statement that you believe the disputed use is unauthorized.

• An electronic or physical signature, where appropriate.

Please send infringement notices to:

Email: support@pavqelu.com

We will review valid notices and take appropriate action in accordance with applicable law.

14. Dispute Resolution

These Terms of Use shall be governed by and interpreted in accordance with the laws of Hong Kong, subject to applicable mandatory consumer protection laws in your country or region.

If you have a concern or dispute relating to your use of the Site or a purchase made through PAVQELU, we encourage you to contact our customer support team first.

Email: support@pavqelu.com

We will make reasonable efforts to review your concern and work toward a suitable resolution.

If a dispute cannot be resolved informally, either party may pursue available legal remedies before the appropriate court or dispute resolution authority in accordance with applicable law.

Nothing in these Terms limits your right to seek remedies or protections provided by mandatory consumer protection laws.

15. Changes to These Terms

PAVQELU may update, modify, or replace these Terms of Use periodically to reflect:

• Changes to our website or services.

• Updates to our business operations.

• New legal or regulatory requirements.

• Security or technical improvements.

• Changes to applicable policies.

Updated Terms of Use will be published on this page with a revised “Last Updated” date.

Where required by applicable law, we will provide additional notice of material changes or obtain any necessary consent.

Continued use of the Site after updated terms take effect may constitute acceptance of those terms, where legally permitted.

Changes will not retroactively remove rights that customers have already acquired under applicable law.

16. Termination

We reserve the right to restrict, suspend, or terminate access to the Site where reasonably necessary, including where we reasonably believe a user has:

• Violated these Terms of Use.

• Engaged in fraudulent or unlawful activity.

• Attempted to compromise Site security.

• Misused Site features or services.

• Infringed the rights of other customers or third parties.

Termination of Site access does not automatically cancel existing customer rights or our obligations under accepted purchase agreements.

Any outstanding order, refund, or customer service matter will be handled in accordance with our applicable policies and legal obligations.

17. Contact Us

If you have any questions about these Terms of Use, your account, purchases, or other matters relating to our website, please contact us.

Brand: PAVQELU

Website: https://pavqelu.com

Company Name: MOME HONGKONG LIMITED

Email: support@pavqelu.com

Phone: (516) 529-0723

Business Address:

MOME HONGKONG LIMITED

UNIT 2104, 21/F., MONGKOK COMMERCIAL CENTRE,

16 ARGYLE STREET, MONG KOK, KOWLOON,

HONG KONG

Our customer support team strives to respond as soon as possible during business hours.

Thank you for visiting PAVQELU and choosing us for your pet essentials.